Host Highlight: Tammi, Seattle’s Sweetest Superhost


Properly’s host highlight series will share the unique stories each seasoned host brings to the short term rental community.

The first host we’re highlighting is the one and only Tammi Sims. Tammi has been an active Airbnb host for two years. In that time she has evolved to hostess with the mostess and shares the golden nuggets of her experience, hosting tips, and personal insights with the community as half of the Remote Superhost duo.

The effervescent Seattle Superhost’s penchant for community and advocacy shine through with every endeavor she’s embarked on. Whether Tammi’s coordinating events, managing a company that helps the developmentally disabled, or producing a documentary in Africa, she always makes meaningful human connection an integral part of her work. It comes as no surprise how naturally hosting fit into Tammi’s lifestyle. Below is Properly’s chat with Tammi.

Hi Tammi! Can you tell us your hosting origin story?

Of course! In 2013 I was really curious about Airbnb and toyed with the idea of renting out my home when I’m away because I had been traveling regularly for a variety of reasons. Then in January of 2014 my washer and dryer broke, so on a whim I created a listing and figured I could use that revenue to cover my expenses. All of a sudden I was getting multiple reservation requests! I hosted several guests and I really enjoyed it so I decided to keep doing it to this day.

When you were a brand new host, what was an unexpected difficulty you faced and how did you figure it out?

My biggest problem was finding the time for turnovers and LAUNDRY!

I enlisted backup for the turnovers when I wasn’t able to do them myself and I caught a big break when my Mom decided to downsize and pass along her entire Hotel Collection guest room sheets and towels to me. My linen inventory doubled that day and it’s saved me a huge amount of time and effort to be able to switch out extra sheets instead of washing the same linens for every guest.

From the Remote Superhost — Delivering a Personable Guest Experience from Afar presentation at Airbnb Open 2015
From the Remote Superhost — Delivering a Personable Guest Experience from Afar presentation at Airbnb Open 2015

Hosts who take hospitality seriously always have a signature turnover touch. What’s yours?

Food and flowers! I like practicing the hospitality golden rule: Provide for your guests as you’d like to be provided for as a guest.

One of the tasks from Tammi’s turnover job using Properly. This task lets her helper know what goes into her famous breakfast setup and how to stage it for guests.
One of the tasks from Tammi’s turnover job using Properly. This task lets her helper know what goes into her famous breakfast setup and how to stage it for guests.

When I travel I would rather not have to leave the apartment, hotel, etc, to find food, especially in the morning. I just want to wake up, make coffee, and have breakfast at home. So I stock my kitchen with light snacks, breakfast, tea and coffee for my guests to have in the morning or when they arrive after a late flight.

And when possible, I make sure that they’re local or artisanal treats so my guests have a real unique taste of my neighborhood. I also put flowers from my yard on the bedside tables and leave a note for guests to pick and enjoy the plums from my tree.

How has Properly changed your turnover process?

First, I have to admit I’m very particular about the way my cottage is prepared for my guests because I want to make sure they have the best stay possible in my home.

Before I started using Properly, I would literally send a long e-mail to whomever was helping with my turnover every single time.

For every booking that was different from the previous, I’d have to go in and manually edit the original doc to justify the changes. Then send it again.

This “final touch” lets Tammi’s turnover assistant know to “stage as shown” so that she can keep a warm, earthy, and inviting vibe in her home even when she’s not there to do it herself.
This “final touch” lets Tammi’s turnover assistant know to “stage as shown” so that she can keep a warm, earthy, and inviting vibe in her home even when she’s not there to do it herself.

And when I enlisted my family members or friends to help, I’d spend considerable time “training” them to know the ins and outs of my home and my particular setup before I felt comfortable letting them go solo. It took time but I felt it was the only option and I was lucky enough to find people I trusted. I must also admit, however, that I was no stranger to going in after someone had completed a turnover and rearranging the pillows, amenities, etc. to my liking.

Now, I can easily send detailed visual instructions and a schedule to the person who is assisting with a particular turnover. They can see exactly how I like things arranged and send me pictures back so I can verify that all is well. It’s made my hosting much more streamlined and allowed me more flexibility in my travel schedule.

Tammi has her turnover helper place an unwrapped sponge on the kitchen sink for every new guest
Tammi has her turnover helper place an unwrapped sponge on the kitchen sink for every new guest

Properly also takes the guesswork out of the equation for the person helping me.

They have all the information they need without having to continually refer to pages of written instructions or sending me texts.

Making connections with your guests is one reward of home-sharing. What about connecting with other hosts — how has your experience with your fellow hosting community been?

When I attended the first Airbnb Open in 2014 in San Francisco, I felt like I’d found my tribe — people who cared about hospitality and creating great guest experiences.

I still see many of those hosts on a regular basis, some for the purposes of collaboration but mostly as new friends. These hosts are kindred spirits to me and we share similar values. When I went to Airbnb Open in Paris in 2015, I made even more friends.

But the most rewarding connection with another host is, of course, with Properly founder, Alex, whom I met at the Superhost Reception at the 2014 Open. Months after we became a couple and I’ve never been happier.

Now, I split my time between my home city of Seattle and Alex’s home city of San Francisco. I’m grateful that the host community here has been incredibly welcoming and along with Alex, has helped me feel a sense of home when I’m in San Fransisco.

The bottom line is that the Airbnb host community is a exactly that — a community in the traditional and most life-giving sense of the word.

Tammi and Alex, The Remote Superhost duo, in New Zealand where Alex lists his own glamping style bell tent!
Tammi and Alex, The Remote Superhost duo, in New Zealand where Alex lists his own glamping style bell tent!

You’re a seasoned host by now, but can you take a step back and give advice to the new hosts out there?

#1. Enjoy your guests!

My listing is my entire primary residence when I am out of town so there are times when I never meet my guests in person, but I’m still very engaged and curious about who is staying in my home and what I can do as a host to make their guest experience the best it can be which is hugely rewarding to me.

#2. Enlist support and plan for breaks!

I asked my friends, family, neighbors and other hosts for support and advice.

#3. Plan ahead to schedule time off!

Whether this means you are having someone fill in for you to host your guests while you take some time away or whether this means simply having a period of time when you do not take reservations and enjoy your home and your privacy. It’s natural to need a break so that you stay fresh and engaged as a host.

Now it’s your turn! Do you have a unique story about how you got into vacation rental hosting or property managing? Do you have advice for your fellow short term and vacation rental community members? Are you using Properly and want to inspire other hosts to transform their turnover process? Then we’d love to feature you! Email us at

Visit Properly’s website to download the free app and become an even better host by managing turnovers effortlessly! You can also follow us on Twitter and Facebook for more home-share and vacation rental updates!


La rubrica della vetrina degli host di Properly racconta le storie degli host di maggiore esperienza nella comunità degli affitti a breve termine.

Il primo host protagonista della nostra vetrina è la fantastica Tammi SimsTammi è attiva come host su Airbnb da due anni. In questo periodo ha imparato a fare perfettamente gli onori di casa e ci svela i segreti appresi con l’esperienza, i consigli per chi affitta e la sua visione personale del settore, in qualità di metà della coppia dei Superhost in remoto.

L’attitudine socievole e cooperativa di questa Superhost di Seattle è evidente in ogni impresa che intraprende. Sia che Tammi si occupi di organizzare event, gestire un’associazione di sostegno a disabili con ritardo mentale o di produrre un documentario in Africa, riesce sempre a instaurare meravigliosi rapporti umani come parte integrante del suo lavoro. Non sorprende quindi che l’attività di host sia adatti alla perfezione al carattere di Tammi. Ecco cosa è venuto fuori dalla nostra conversazione con lei.

Ciao Tammi! Puoi raccontarci come sei diventata un host?

Certo! Nel 2013 ero curiosa di saperne di più su Airbnb e fantasticavo sull’idea di affittare la mia casa mentre ero via, dato che viaggiavo regolarmente per vari motivi. Poi, nel gennaio del 2014, mi si sono rotte in un colpo solo la lavatrice e l’asciugatrice e, così, d’impulso, ho pubblicato un annuncio pensando di usare il ricavato per coprire le mie spese di casa. Improvvisamente ho cominciato a ricevere varie richieste di prenotazione! Ho affittato la casa a diversi ospiti e mi è piaciuto molto, quindi ho deciso di continuare fino a oggi.

Agli inizi di questa tua attività, qual è stata una difficoltà imprevista che hai dovuto affrontare e come sei riuscita a risolverla?

Il mio problema più grande è stato trovare il tempo per i cambi degli ospiti e per il BUCATO!

Mi sono fatta aiutare per i cambi degli ospiti quando non potevo occuparmene di persona e ho fatto un grande colpo quando mia madre ha deciso di andare a vivere in una casa più piccola, regalandomi la sua intera collezione di lenzuola e asciugamani per le stanze degli ospiti. La mia riserva di biancheria per la casa è raddoppiata in un giorno e questo mi ha fatto risparmiare un’enorme quantità di tempo e fatica, dato che potevo usare la biancheria in più invece di lavare ogni volta la stessa per ciascun gruppo di ospiti.

From the Remote Superhost — Delivering a Personable Guest Experience from Afar presentation at Airbnb Open 2015
Da un Superhost in remoto — Presentazione “Fornire un’esperienza degli ospiti piacevole da lontano” ad Airbnb Open 2015

Gli host che prendono sul serio l’ospitalità hanno sempre un tocco speciale con cui caratterizzano i cambi. Qual è il tuo?

Cibo e fiori! Amo mettere in pratica la regola d’oro dell’ospitalità: tratta i tuoi ospiti nel modo in cui vorresti essere trattato tu.

One of the tasks from Tammi’s turnover job using Properly. This task lets her helper know what goes into her famous breakfast setup and how to stage it for guests.
Uno dei compiti degli incarichi di cambio degli ospiti che Tammi gestisce con Properly. Questo compito spiega al suo aiutante come preparare la sua famosa colazione e come preparare la tavola per gli ospiti.
Quando sono in viaggio, preferisco non dover uscire dall’appartamento o dall’albergo per mangiare, soprattutto al mattino. Voglio semplicemente svegliarmi, farmi il caffè e fare colazione in casa. Quindi rifornisco la mia cucina con merendine leggere, prodotti per la colazione, tè e caffè che i miei ospiti possono consumare prima di uscire al mattino o appena scesi da un volo a tarda sera.
Quando è possibile, cerco di scegliere prodotti alimentari locali e artigianali che offrano ai miei ospiti la possibilità di scoprire i sapori della zona. Metto anche qualche fiore del giardino sui comodini e lascio un biglietto per invitare gli ospiti a cogliere liberamente le prugne dal mio albero.

In che modo Properly ha cambiato le tue procedure dei cambi degli ospiti?

Prima di tutto, devo ammettere di essere molto pignola sul modo in cui la mia casa viene preparata per gli ospiti, perché desidero che si trovino bene da me.

Prima di cominciare a usare Properly, inviavo lunghissime email a chiunque mi aiutasse nei cambi ogni letteralmente ogni volta.

Per ogni prenotazione che differiva dalla precedente, dovevo modificare manualmente il testo del documento per inserirvi i cambiamenti, prima di spedirlo di nuovo.

This “final touch” lets Tammi’s turnover assistant know to “stage as shown” so that she can keep a warm, earthy, and inviting vibe in her home even when she’s not there to do it herself.
Questo “tocco finale” spiega all’assistente di Tammi per i cambi di “disporre come in figura” grembiuli e strofinacci in cucina per creare un’atmosfera calda, accogliente e invitante in casa sua anche quando non è lì per farlo di persona.
Quando arruolavo i miei parenti o amici per aiutarmi, dovevo impiegare parecchio tempo per la loro “formazione” in modo che conoscessero a fondo la mia casa e il modo particolare in cui desideravo fosse preparata prima di sentirmi a mio agio nel lasciarglielo fare da soli. Ci voleva tempo, ma mi sembrava che fosse l’unico modo e per fortuna avevo delle persone di cui potevo fidarmi. Devo però ammettere anche che spesso mi capitava di andare a controllare dopo che qualcuno aveva terminato il lavoro e di modificare la posizione dei cuscini, le varie scorte, ecc.
Adesso posso inviare facilmente inviare istruzioni visive dettagliate e un programma a ogni persona che mi aiuta con un determinato cambio degli ospiti. In questo modo può vedere esattamente come desidero che le cose siano disposte e inviarmi delle foto in maniera che io possa verificare che tutto vada bene. Ha semplificato moltissimo la mia attività di affitto, consentendomi di essere più libera di viaggiare.
Tammi has her turnover helper place an unwrapped sponge on the kitchen sink for every new guest
Tammi chiede a chi la aiuta nei cambi degli ospiti di mettere una spugnetta nuova ancora confezionata sul lavello della cucina per ogni gruppo di ospiti

Properly inoltre evita a chi mi aiuta di dover tirare a indovinare.

Così ha tutte le informazioni che gli servono senza dover andare a leggere continuamente le mie istruzioni scritte o mandarmi messaggi.

Creare dei legami con i tuoi ospiti è una delle cose più belle dell’home sharing. Ma per quanto riguarda le relazioni con gli altri host: qual è stata la tua esperienza nella comunità dei tuoi colleghi?

Quando nel 2014 sono andata al primo Airbnb Open a San Francisco, mi sono sentita subito a mio agio, in mezzo a persone che come me avevano a cuore l’ospitalità e desideravano offrire fantastiche esperienze a chi soggiornava nelle loro case.
Mi vedo sempre con molti di questi host ogni tanto, con qualcuno perché collaboriamo, ma con la maggior parte perché siamo amici. Questi host sono persone che hanno molto in comune con me e condividiamo gli stessi valori. Quando sono andata all’Airbnb Open a Parigi nel 2015 mi sono fatta altri nuovi amici.
Ma il rapporto più importante con un altro host è, naturalmente, quello con Alex, il fondatore di Properly, che ho conosciuto al ricevimento organizzato per i Superhost all’Airbnb Open del 2014. Dopo alcuni mesi ci siamo messi insieme e siamo felicissimi.
Ora mi divido tra casa mia a Seattle e la casa di Alex a San Francisco. Sono riconoscente alla comunità degli host di qui per la splendida accoglienza nei miei confronti che, assieme ad Alex, mi ha aiutato a sentirmi a casa anche a San Francisco.

Il punto è che la comunità degli host di Airbnb è esattamente questo: una comunità nel senso tradizionale e più importante della parola.

Tammi and Alex, The Remote Superhost duo, in New Zealand where Alex lists his own glamping style bell tent!
Tammi e Alex, coppia di Superhost in remoto in Nuova Zelanda dove Alex affitta la sua tenda di lusso a campana!

Ormai sei un’host esperta, ma puoi fare un passo indietro e dare un consiglio a tutti i principianti?

#1. Apprezza i tuoi ospiti!

La casa che affitto in parte è quella dove abito quando sono in città e alle volte mi capita di non incontrare i miei ospiti di persona; tuttavia sono sempre molto curiosa e interessata a conoscere coloro che soggiornano a casa mia e quindi, come host, cerco di rendere la loro esperienza di ospiti migliore possibile, che è una cosa che mi dà un’enorme soddisfazione.

#2. Trova chi ti aiuti e pianifica le vacanze!

Ho chiesto ad amici, parenti, vicini e altri host di aiutarmi e consigliarmi.

#3. Programma in anticipo i periodi in cui non ci sarai!

Sia che questo significhi avere qualcuno che ti sostituisca occupandosi dei tuoi ospiti mentre sei via per un po’di tempo o semplicemente prevedere un periodo in cui non accetterai prenotazioni e ti godrai completamente la tua casa. È normale aver bisogno di una pausa ogni tanto per essere un host sempre attento e disponibile.

Ora tocca a te! Hai un racconto unico sul modo in cui ti sei avvicinato al mondo degli affitti vacanze o alla gestione immobiliare? Hai un consiglio per i tuoi colleghi che fanno parte della comunità degli host di affitti vacanze e locazioni a breve termine? Usi Properly e vuoi spiegare ad altri host come possono trasformare il modo in cui gestiscono i cambi degli ospiti? Saremo lieti di ospitare un tuo intervento! Scrivici un’email a

Visita il sito di Properly per scaricare l’app gratis e diventa un host ancora migliore gestendo i cambi degli ospiti senza fatica! Puoi anche seguirci su Twitter e Facebook per altri aggiornamenti su home sharing e affitti vacanze!


La série de mise en lumière d’hôtes Properly partagera les histoires uniques que chaque hôte chevronné apporte à la communauté des locations à court terme.

Le premier hôte que nous mettons en lumière est la seule et unique Tammi SimsTammi est un hôte Airbnb actif depuis deux ans. Au cours de cette période, elle est passé au rang d’hôtesse hors pair et elle partage des mines d’or issues de son expérience, des astuces pour les hôtes, et des réflexions personnelles avec la communauté en tant que moitié du duo de Superhosts à Distance.

Le penchant du Superhost effervescent de Seattle pour la communauté et la mobilisation rayonne avec chaque projet dans lequel elle s’embarque. Que ce soit en coordonnant des événements, en gérant une entreprise aidant les personnes atteintes de déficience développementale, ou en produisant un documentaire en Afrique, elle fait toujours en sorte que des connexions humaines significatives fassent partie intégrante de son travail. Il n’est donc pas surprenant que le rôle d’hôte soit si naturellement adapté au mode de vie de Tammi. Voici la discussion entre Properly et Tammi :

Bonjour Tammi ! Pouvez-vous nous raconter l’histoire à l’origine de votre rôle d’hôte ?

Bien sûr ! En 2013, j’étais vraiment curieuse d’en savoir plus sur Airbnb et j’ai envisagé l’idée de louer mon logement en mon absence car je voyageais régulièrement pour diverses raisons. Puis, en janvier 2014, ma laveuse et sécheuse est tombée en panne alors, sur un coup de tête, j’ai créé une annonce en estimant que je pourrais utiliser ce revenu pour couvrir mes dépenses. Tout d’un coup, j’ai reçu de multiples demandes de réservation ! J’ai accueilli plusieurs voyageurs et cela m’a beaucoup plus alors j’ai décidé de continuer jusqu’à aujourd’hui.

Quand vous étiez encore un tout nouvel hôte, quelle difficulté inattendue avez-vous dû affronter et comment vous en êtes-vous sortie ?

Mon plus gros problème, c’était de trouver du temps pour les rotations et LA LESSIVE !

J’ai mobilisé du renfort pour les rotations quand je n’étais pas en mesure de m’en occuper moi-même et j’ai fait une grande pause quand ma Maman a décidé de me transmettre tous ses draps et serviettes “Hotel Collection” d’une chambre d’ami. Mon stock de linge de maison a doublé ce jour-là et cela m’a fait économiser énormément de temps et d’efforts en me permettant d’utiliser des draps supplémentaires au lieu de laver le même linge de maison pour tous les voyageurs.

From the Remote Superhost — Delivering a Personable Guest Experience from Afar presentation at Airbnb Open 2015
Superhost à Distance — Offrant une expérience d’hôte avenante à partir de la présentation à distance au Airbnb Open 2015

Les hôtes qui prennent l’hôtellerie au sérieux ont toujours leur propre touche en matière de rotation. Quelle est la vôtre ?

La nourriture et les fleurs ! J’aime mettre en pratique la règle d’or de l’hôtellerie : donnez à vos voyageurs ce que vous aimeriez recevoir si vous étiez à leur place.

One of the tasks from Tammi’s turnover job using Properly. This task lets her helper know what goes into her famous breakfast setup and how to stage it for guests.
Une des tâches de la prestation de rotation de Tammi. Cette tâche permet à son assistant de savoir ce que comprend sa fameuse configuration pour le petit-déjeuner et comment la mettre en scène pour les voyageurs.

Quand je voyage, je préfère éviter de quitter l’appartement, l’hôtel, etc, pour trouver de la nourriture, en particulier le matin. Je veux juste me réveiller, faire du café, et prendre le petit-déjeuner sur place. Alors je stocke des collations légères, un petit-déjeuner, du thé et du café dans ma cuisine pour que mes voyageurs puissent en profiter le matin ou lorsqu’ils arrivent après un vol tardif.

Et, lorsque c’est possible, je veille à ce que ce soit des délices locaux ou artisanaux, pour que mes voyageurs aient un véritable aperçu unique de mon quartier. Je place aussi des fleurs de mon jardin sur les tables de nuit et laisse une note invitant les voyageurs à cueillir et savourer les prunes de mon arbre.

Comment Properly a-t-elle modifié votre processus de rotations ?

Tout d’abord, je dois avouer que je suis très attentive à la manière dont mon cottage est préparé pour mes voyageurs car je veux veiller à ce qu’ils aient le meilleur séjour possible dans mon logement.

Avant de commencer à utiliser Properly, j’envoyais littéralement un long e-mail à toute personne m’aidant à effectuer ma rotation, à chaque fois.

Pour chaque réservation différente de la précédente, je devais m’impliquer et modifier manuellement le document original pour justifier les changements. Puis je l’envoyais à nouveau.

This “final touch” lets Tammi’s turnover assistant know to “stage as shown” so that she can keep a warm, earthy, and inviting vibe in her home even when she’s not there to do it herself.
Cette “touche finale” permet à l’assistant de rotation de Tammi de savoir “mettre en scène comme sur l’image” pour qu’elle puisse conserver une ambiance chaleureuse, terrienne et accueillante dans sa maison, même lorsqu’elle n’est pas là pour le faire elle-même.

Et lorsque j’ai mobilisé des membres de ma famille ou amis pour m’aider, j’ai passé un temps considérable à les “former” pour qu’ils connaissent les tenants et les aboutissants de ma maison et ma configuration particulière, avant que je puisse me sentir à l’aise et les laisser y aller seuls. Cela a pris du temps mais c’était la seule option et j’avais de la chance de trouver des personnes en qui j’avais confiance. Je dois aussi avouer qu’il m’est cependant arrivé de me rendre sur place après une rotation effectuée par quelqu’un d’autre et de réarranger les oreillers, équipements, etc, selon mes goûts.

Maintenant, je peux facilement envoyer des instructions visuelles détaillées et un programme à la personne qui m’assiste pour une rotation particulière. Elle peut voir de manière précise comment j’aime que les choses soient arrangées et m’envoyer des photos pour que je vérifie que tout soit en ordre. Cela a grandement simplifié mon rôle d’hôte et m’a permis plus de flexibilité avec mon programme de voyage.

Tammi has her turnover helper place an unwrapped sponge on the kitchen sink for every new guest
Tammi demande à son assistant de rotation de placer une éponge neuve sur l’évier de la cuisine pour chaque nouveau voyageur

Properly permet aussi d’éviter toute supposition de la part de la personne qui m’assiste.

Elle possède toutes les informations dont elle a besoin sans devoir se référer continuellement à des pages d’instructions écrites ou m’envoyer des sms.

Nouer des liens avec vos voyageurs est l’une des récompenses du partage de logement. Et qu’en est-il des liens avec les autres hôtes — quelle a été votre expérience avec la communauté de vos collègues hôtes ?

Lorsque j’ai assisté au premier Airbnb Open en 2014 à San Francisco, j’ai eu l’impression d’avoir trouvé ma tribu — des personnes qui s’intéressaient à l’hôtellerie et à la création d’expériences formidables pour les voyageurs.

Je vois toujours beaucoup de ces hôtes régulièrement ; certains à des fins de collaboration mais la plupart en tant que nouveaux amis. Ces hôtes sont des âmes sœurs pour moi et nous partageons les mêmes valeurs. Quand je me suis rendue à l’Airbnb Open à Paris en 2015, je me suis fait encore plus d’amis.

Mais le lien le plus enrichissant avec un autre hôte est, évidemment, celui avec le fondateur de Properly, Alex, que j’ai rencontré à la Superhost Reception au cours de l’Open 2014. Quelques mois plus tard nous sommes devenus un couple et je n’ai jamais été aussi heureuse.

À présent, je partage mon temps entre ma propre ville, Seattle, et celle d’Alex, San Francisco. Je suis reconnaissante envers la communauté d’hôtes d’ici car elle a été incroyablement accueillante et, avec Alex, elle m’a aidée à me faire sentir comme à la maison quand je suis à San Francisco.

En fin de compte, la communauté d’hôtes d’Airbnb est exactement cela — une communauté dans le sens traditionnel du mot et le plus porteur de vie.

Tammi and Alex, The Remote Superhost duo, in New Zealand where Alex lists his own glamping style bell tent!
Tammi et Alex, le duo de Superhosts à Distance, en Nouvelle-Zélande où Alex loue sa propre tente Bell de style glamping !

Vous êtes maintenant un hôte chevronné, mais pouvez-vous prendre un peu de recul et donner des conseils aux nouveaux hôtes ?

#1. Appréciez vos voyageurs !

La propriété que je loue est ma résidence principale toute entière quand je quitte la ville alors il y a des fois où je ne rencontre pas mes voyageurs en personne ; mais je suis toujours très impliquée et curieuse de savoir qui séjourne dans ma maison et ce que je peux faire, en tant qu’hôte, pour que leur expérience soit la meilleure possible, ce qui est énormément gratifiant pour moi.

#2. Mobilisez du soutien et planifiez des pauses !

J’ai demandé de l’aide et des conseils à mes amis, ma famille, mes voisins et d’autres hôtes.

#3. Planifiez à l’avance pour prévoir des périodes de repos !

Cela peut signifier que quelqu’un vous remplace en tant qu’hôte auprès de vos voyageurs pendant que vous passez du temps ailleurs ou simplement avoir une période de temps pendant laquelle vous ne prenez pas de réservations et profitez de votre logement et de votre vie privée.  Il est naturel d’avoir besoin d’une pause afin de rester en forme et impliqué(e) en tant qu’hôte.

Maintenant, à votre tour ! Avez-vous une histoire unique sur la manière dont vous êtes devenu(e) hôte de locations de vacances ou gestionnaire immobilier ? Avez-vous des conseils pour les autres membres de la communauté des locations à court terme et de vacances ? Utilisez-vous Properly et voulez-vous inspirer les autres hôtes à transformer leur processus de rotations ? Si c’est le cas, nous adorerions vous mettre en vedette ! Envoyez-nous un e-mail à

Rendez-vous sur le site Internet de Properly pour télécharger l’appli gratuite et devenir un hôte encore meilleur en gérant vos rotations sans effort ! Vous pouvez aussi nous suivre sur Twitter et Facebook pour plus d’actualités relatives au partage de logements et aux locations de vacances !


La serie de Properly, lo destacado del anfitrión, compartirá historias peculiares que cada anfitrión con experiencia trae a la comunidad del alquiler a corto plazo.

La primera anfitriona que estamos destacando es la única e inimitable  Tammi SimsTammi ha sido anfitriona activa en Airbnb durante dos años. En ese tiempo ella ha sido una anfitriona muy dedicada y comparte las pepitas de oro de su experiencia, consejos de hospedaje, y sus aprendizajes personales, con la comunidad como la mitad del dúo de SuperAnfitriones remotos.

La afición por la comunidad y el apoyo de esta efervescente SuperAnfitriona de Seattle brilla  en cada tentativa que ella emprende. Sea que Tammi esté coordinando eventos, formando una empresa que ayuda a personas con discapacidades del desarrollo, o produciendo un documental en África, ella siempre hace de la conexión humana significativa una parte integral de su trabajo. No resulta sorprendente la manera natural como el ser anfitriona se inserta en el estilo de vida de Tammi. A continuación les presentamos una charla de Properly con Tammi.

¡Hola Tammi! ¿Puedes contarnos la historia de cómo comenzaste a ser anfitriona?

¡Claro! En 2013 sentí curiosidad por Airbnb y estuve acariciando la idea de alquilar mi casa cuando estoy ausente, porque había estado viajando con regularidad por diferentes razones. Entonces, en enero de 2014 mi lavadora y secadora se descompusieron, así que por puro capricho, creé un anuncio y me imaginé que podía usar los ingresos para pagar mis gastos. ¡De repente estaba recibiendo muchas solicitudes de reserva! Alojé a varios huéspedes y lo disfruté mucho, así que decidí seguir haciéndolo hasta hoy.

Cuando eras una anfitriona nueva, ¿cuál fue una dificultad inesperada que enfrentaste y cómo la resolviste?

Mi mayor problema fue encontrar el tiempo para los cambios de invitados y ¡Y HACER LA COLADA!

Contraté ayuda extra para los cambios de invitados cuando no podía encargarme yo misma de ellos, y tuve un gran golpe de suerte cuando mi mamá decidió reducir la cantidad de cosas en su casa y me dio todas las sábanas y toallas de calidad hotelera que tenía en la habitación de huéspedes. Mi inventario de ropa de cama se duplicó ese día y me ha ahorrado una enorme cantidad de tiempo y esfuerzo poder cambiar las sábanas por otras adicionales en lugar de lavar las mismas para cada huésped.

From the Remote Superhost — Delivering a Personable Guest Experience from Afar presentation at Airbnb Open 2015
Del SuperAnfitrión remoto: Ofrecer una experiencia amable al  huésped, de la presentación Afar en el Airbnb Open 2015

Los anfitriones que se toman en serio la hospitalidad siempre tienen un toque que los distingue para los cambios de invitados. ¿Cuál es el tuyo?

¡Comida y flores! Me gusta aplicar la regla de oro de la hospitalidad: Proporciona a tus huéspedes lo que te gustaría que te proporcionaran como huésped.

One of the tasks from Tammi’s turnover job using Properly. This task lets her helper know what goes into her famous breakfast setup and how to stage it for guests.
Una de las tareas del trabajo de cambio de invitados de Tammi al usar Properly. Esta tarea le informa a su asistente lo que debe contener su famosa cesta de desayuno y cómo arreglarla para sus  huéspedes.

Cuando viajo prefiero no tener que salir del apartamento, hotel , etc. para encontrar comida, especialmente en la mañana. Simplemente quiero despertarme, preparar café y tomar el desayuno en casa. Por eso en mi cocina tengo en existencia refrigerios, desayuno, té y café para que mis huéspedes los tomen en la mañana o cuando llegan después de un vuelo nocturno.

Y cuando es posible, me aseguro de que sean sean cosas locales o artesanales para que mis huéspedes prueben el sabor único de mi vecindario. También pongo flores de mi jardín en las mesas de noche y dejo una nota para que los huéspedes recojan y disfruten las ciruelas de mi árbol.

¿Cómo ha cambiado Properly tu proceso de cambio de invitados?

En primer lugar, tengo que admitir que soy muy exigente acerca de la manera como debe ser preparada mi casa para los huéspedes, porque quiero estar segura de que tengan la mejor estancia posible en mi casa.

Antes de comenzar a usar Properly, literalmente enviaba un largo correo electrónico a quienquiera que fuera a ayudar con mi cambio de invitados, cada vez.

Por cada reserva que fuera diferente a la anterior, tenía que ir y editar manualmente el documento original y justificar los cambios. Y enviarlo de nuevo.

This “final touch” lets Tammi’s turnover assistant know to “stage as shown” so that she can keep a warm, earthy, and inviting vibe in her home even when she’s not there to do it herself.
Este “toque final” le informa a la asistente de cambios de invitados de Tammi lo que debe “montar como se muestra” para que ella pueda mantener la onda cálida, sencilla y acogedora en su casa incluso cuando no está allí para hacerlo ella misma.

Y cuando reclutaba a los miembros de mi familia o amigos para que me ayudaran, pasaba una considerable cantidad de tiempo “capacitándolos” para que supieran los pormenores de mi casa y mi arreglo particular, antes de que me sintiera cómoda dejándolos hacerlo solos. Tomó tiempo, pero sentí que era la única opción y fui muy afortunada en encontrar gente en la que confiaba. También debo admitir que, sin embargo, no me era desconocido ir después de que alguien había terminado un cambio de invitados y redistribuir los cojines, los artículos de tocador, etc. a mi gusto.

Ahora, puedo enviar fácilmente instrucciones detalladas y un programa a la persona que me va a asistir con un cambio de invitados en particular. Pueden ver exactamente cómo me gusta que arreglen las cosas y enviarme fotos para que pueda verificar que todo está bien. Ha optimizado mucho mi hospedaje y me ha permitido más flexibilidad en la programación de mis viajes.

Tammi has her turnover helper place an unwrapped sponge on the kitchen sink for every new guest
Tammi hace que su ayudante de cambio de invitados coloque una esponja nueva en su empaque original en el fregadero para cada nuevo huésped.

Properly elimina las conjeturas de la ecuación para la persona que me va a ayudar.

Ellos tienen toda la información necesaria sin tener que referirse continuamente a las páginas de instrucciones escritas, o enviarme mensajes de texto.

Conectar con tus huéspedes es una de las recompensas del alquiler a corto plazo. ¿Qué hay de las conexiones con otros anfitriones, cómo ha sido tu experiencia  con la comunidad de anfitriones?

Cuando asistí al primer Airbnb Open en 2014, en San Francisco, sentí como que había encontrado a mi tribu, gente a quien le importaba la hospitalidad y crear excelentes experiencias del huésped.

Aún veo a muchos de esos anfitriones con regularidad, algunos con el objeto de colaborar, pero principalmente como nuevos amigos. Estos anfitriones son almas gemelas para mí y compartimos valores parecidos. Cuando fui al  Airbnb Open en París en 2015, hice aún más amigos.

Pero la conexión más satisfactoria con otro anfitrión, desde luego, es con el fundador de Properly, Alex, a quien conocí en la Recepción de SuperAnfitriones en el Open de 2014. Meses después nos convertimos en pareja y nunca he estado más feliz.

Ahora, divido mi tiempor entre la cuidad donde resido, Seattle y la casa de Alex en San Francisco. Estoy agradecida de que la comunidad de anfitriones de aquí ha sido increíblemente amable y junto con Alex, me ha ayudado a tener la sensación de hogar cuando estoy en San Francisco.

La conclusión es que la comunidad de anfitriones de Airbnb es exactamente eso, una comunidad en el sentido tradicional y más vivificante de la palabra.

Tammi and Alex, The Remote Superhost duo, in New Zealand where Alex lists his own glamping style bell tent!
Tammi y Alex, el dúo de SuperAnfitriones remotos, en Nueva Zelanda donde Alex alquila su propia tienda acampanada para glamping

Ahora eres una anfitriona experimentada, pero ¿podrías dar un paso atrás y dar algunas recomendaciones a los nuevos anfitriones que hay por allí?

#1. ¡Disfruten a sus huéspedes!

Mi alquiler es toda mi residencia principal cuando estoy fuera de la ciudad. así que hay veces en las nunca conozco en persona a mis huéspedes, pero igualmente estoy muy comprometida y curiosa acerca de quién se va a alojar en mi casa y lo que puedo hacer como anfitriona para hacer que tengan la mejor experiencia de huésped posible, lo cual es enormemente satisfactorio para mí.

#2. ¡Recluten ayuda y planifiquen los descansos! 

Pedí ayuda y consejos a mis amigos, mi familia, mis vecinos y a otros anfitriones.

#3. ¡Planifiquen con anticipación para programar tiempo libre!

Ya sea que esto signifique que vas a tener a alguien que te reemplace y reciba a tus huéspedes mientras te tomas un tiempo fuera de la ciudad, o que eso signifique simplemente  tener un período de tiempo en el cual no aceptes reservas  y disfrutar de tu casa y tu privacidad. Es natural necesitar una pausa para que estés dispuesto y comprometido como anfitrión.

¡Ahora es tu turno! ¿Tienes una historia peculiar de cómo comenzaste a ser anfitrión de un alquiler vacacional o jefe de propiedad? ¿Tienes recomendaciones para tus compañeros miembros de la comunidad de los alquileres compartidos y vacacionales? ¿Estás usando Properly y quieres inspirar a otros anfitriones a transformar sus procesos de cambio de invitados? ¡Entonces nos encantaría presentarte! Envíanos un correo electrónico a

Visita el sitio web de Properly para descargar la aplicación gratuita y convertirte en un anfitrión aún mejor al gestionar fácilmente los cambios de invitados! También nos puedes seguir en Twitter y Facebook para ver más actualizaciones sobre los alquileres compartidos y los alquileres vacacionales!

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