How One (Oh-So Brave) M❤️M Proves the Properly App is Easy to Use

[:en]NOTE to our Android users: Even though my Mom tested on her iPhone, the usability is nearly 100% the same on Android. When we find a Mom with an Android phone, we’ll have her test for you. 😉
It’s not uncommon that we hear concern from a customer about their service provider learning how to use the app. We get it. Our service providers are key to our operations and nobody wants to risk upsetting the apple cart.
So, I set out to provide inspiration for clients and service providers alike by asking my Mom to trial our app. Let me be really clear about something. My Mom is a smart woman. She is also a woman with a deep disdain for technology and is generally intimidated by learning how to use an app. So I knew that if my Mom could get over her resistance to an app, anyone could.

My brave Mom, happily clueless that she was about to be asked to test our app.
My brave Mom, happily clueless that she was about to be asked to test our app.

Here’s how it went:

Me: Mom, let’s set the context. How much do you love technology?
Mom: I hate it. I don’t love it.
Me: (After a particularly frustrating day with her phone.) How much do you love your iPhone today?
Mom: Well I’m not even happy with that today. (Generally she tolerates it because it’s how she gets cute photos and videos of my niece and nephew.)
Me: If we were by the waterfront right now, would you throw your phone in the ocean?
Mom: I’d only say no because then I’d just have to replace it. Otherwise, yes. These are easy questions so far. What’s next?
Me: How do you feel about testing our app today?
Mom: I’m game. I don’t know. You know how I hate computers. Why do you make me do this when I’m so tired?
Me: Because I know you can do it.
And so it began. I sent my Mom an invitation to use Properly. Once we got past resetting her Apple ID, SHE WAS IN! (I really should post her Apple ID here so we can collectively help her remember it…)
Next up, I sent my Mom a test job. My Mom intuitively accepted it and jumped into reading and checking off the tasks – with no prompt from me!
Mom: (Checking off tasks.) Oh, this is easy. Check. Ok. I can do this. Check. Check. Check. Check. (Reading instructions.) Water the plant – I can do that. Check. I’m getting through this in a hurry. Ah, geez. Clean windows – I hate cleaning windows. Alright, I’ll do it. Check.
Me: Check you out, Mom. Do you want to use the app to report a problem?
Mom: Sure, let’s see. (Finds Report a Problem icon, follows the prompts and sends a problem report.)

Proof that she is my Mother - or that I am her daughter. An almost empty coffee cup is a serious problem.
Proof that she is my Mother – or that I am her daughter. An almost empty coffee cup is a serious problem.

Mom: Problem report sent. Ok, I did that. (Continues checking off tasks.) That’s a check.
Mom: Check for hair. Yeah, good idea.
image2
Mom: (Prompted to take a verification photo in app) Oh, yeah. OK. Take a picture. Yeah, so they can see how great it looks.
Mom: OK, I’m done. Did I do a good job?
Me: You did great, Mom. How was that?
Mom: Yeah, that’s awesome. Even for me, I could figure it out which is pretty amazing because I hate figuring out apps. So that means it’s pretty easy to use. That was good. (She’s even smiling.) If I can figure it out, anyone can.
Mom: (Checking her job summary.) Look at that – I got it done in 6 minutes. I’d say I’m worth my weight in gold. (Laughing – my Mother NEVER laughs while using technology unless she’s asked Alexa to tell her a joke.)
Me: Want to try another job?
Mom: Sure. (I send a second test job and my Mom sees my Properly profile picture.) Tam, I’m not sure that a picture of you strolling the beach is a good idea. “Here I am on the beach – go clean my house, please.”

Offending profile picture.
Offending profile picture.

Me: That’s a good point. Maybe I’ll change that. Thanks for the tip, Mom.
Mom: I’m going to preview the checklist first this time. I don’t know if I want to do this while you’re strolling the beach. OK, I previewed it. I guess I’ll start the job now. I suppose I better take a little more time this time. (Laughing)
Mom: (Questioning my instructions when she gets to a slide about laundry. Tough crowd!) I assume the Simple Green or OxyClean is by the washing machine if you want me to treat stains.
Me: Yes, Mom.
Mom: (Using the Overview feature.) Oh, and you can go back and check to make sure you got everything. Oh, I like that.
overview
Finished job.

My Mom’s Advice

Me: Thanks so much, Mom. What advice do you have for anyone who might be nervous to use the Properly app?
Mom: Once you get started it’s really self explanatory. Actually, I just think it would give you peace of mind knowing you did what was needed and wanted at the job. You can walk away feeling good about the job you did as opposed to second guessing it.
It should save everyone time and energy and having to guess what needs to get done. I’d think job satisfaction should be high for the customer – especially when they get those pictures when a job is done. It’s just peace of mind and you know it’s getting done the way you want it and the cleaner know they’re doing exactly what you want done. This makes a lot of sense. Then everyone is happy with everyone. (My Mom likes it when everyone is happy with everyone.) 🙂

My Mom Says to Watch the How-To Videos

After my Mom tested the app, I showed her our quick how to videos for Service Providers. As my Mom demonstrated, the app is intuitive and easy to use, but we (and she) highly recommend that every service provider watch these quick videos before accepting their first job.
Mom: Oh, those are really good. Did you make those videos?
Me: I didn’t make the videos, but I did create the content.
Mom: Of course, you did. They’re great.
Here are links to our Mom-endorsed how to videos.
1. Accept your invite to create an account
2. Accept job requests
3. Starting a job / What your client sees when you work


Postscript: I sent my Mom a text to ask her to text me a photo of herself, to which she replied, “I’ll try.” How cute is that?![:it]AVVERTENZA per i nostri utenti di Android: anche se la mia mamma ha provato l’app sul suo iPhone, la fruibilità è quasi identica su Android. Non appena troveremo una mamma con un cellulare Android, le faremo fare il test per voi. 😉
Non è infrequente che i nostri clienti si preoccupino del fatto che i suoi addetti all’accoglienza debbano imparare a usare l’app. Capiamo il perché. Gli addetti all’accoglienza sono fondamentali per la nostra attività e nessuno desidera rischiare di creare loro problemi.
Così, ho pensato di fare una dimostrazione utile sia per i clienti che per gli addetti all’accoglienza chiedendo alla mia mamma di testare la nostra app. Lasciate che vi dica prima di tutto una cosa: la mia mamma è una donna intelligente e capace. Tuttavia, ha anche una profonda diffidenza per la tecnologia e, in generale, è spaventata dal fatto di dover imparare a usare una nuova app. Perciò ero certa che se lei fosse stata in grado di superare le sue resistenze nei confronti di un’app, chiunque altro avrebbe potuto farlo.

My brave Mom, happily clueless that she was about to be asked to test our app.
La mia coraggiosa mamma, felicemente ignara del fatto che sto per chiederle di provare la nostra app.

Ecco come è andata:

Io: Mamma, spieghiamo come stanno le cose. Ti piace la tecnologia?
Mamma: La odio. Non mi piace.
Io: (dopo una giornata particolarmente problematica con il suo smartphone) Sei contenta del tuo iPhone oggi?
Mamma: Beh, oggi non mi piace proprio (di solito lo tollera perché le permette di ricevere le foto e i video dei miei nipoti).
Io: Se in questo momento fossimo davanti al mare, ci getteresti il tuo telefono?
Mamma: Dico di no solo perché poi dovrei ricomprarlo. In caso contrario, sì lo farei. Fin qui, le domande sono facili. Poi?
Io: Ti va di provare la nostra app oggi?
Mamma: Se vuoi. Non so. Sai che odio i computer. Perché devo farlo adesso che sono così stanca?
Io: Perché so che puoi farcela.
E così abbiamo iniziato. Ho mandato alla mia mamma un invito a usare Properly. Dopo essere riuscita a resettare il suo ID Apple, È ENTRATA! (mi piacerebbe postare il suo ID Apple qui in modo che possiamo tutti aiutarla a ricordarselo…)
Quindi, ho inviato alla mia mamma un incarico di prova. Lei ha accettato in modo intuitivo ed è passata a leggere e a spuntare i compiti: senza che io glielo dicessi!
Mamma: (spuntando i vari compiti) Oh, è facile. Spunta. Posso farcela. Spunta. Spunta. Spunta. Spunta. (Leggendo le istruzioni) Innaffiare la pianta: ecco fatto. Spunta. Sto andando veloce. Oh, no. Pulire i vetri. Odio pulire i vetri. Va bene, lo faccio. Spunta.
Io: Prova questo, mamma. Vuoi usare l’app per segnalare un problema?
Mamma: Certo, proviamo (trova l’icona Segnala un problema, segue le indicazioni e invia la segnalazione di un problema).

Proof that she is my Mother - or that I am her daughter. An almost empty coffee cup is a serious problem.
Una dimostrazione del fatto che è veramente mia madre, o che io sono sua figlia. Una tazza di caffè quasi vuota è un grave problema.

Mamma: Segnalazione del problema inviata. Ok, fatto anche questo. (Continua a spuntare i compiti) Questo è un controllo.
Mamma: Controllare che non ci siano capelli. Giusto, buona idea.
image2
Mamma: (alla richiesta dell’app di scattare una foto di verifica) Oh, va bene. Ok.  Scatta una foto. Sì, così possono vedere come è venuto bene.
Mamma: Ok, a posto. Ho fatto un buon lavoro?
Io: Sei andata benissimo,  mamma. Come ti è parso?
Mamma: Sì, è fantastico. Anche per me, è stato facile ed è abbastanza straordinario dato che odio imparare a usare le app. Questo vuol dire che è molto facile da usare. È andata bene (sorride, addirittura). Se ci sono riuscita io, possono farlo tutti.
Mamma: (controllano il riepilogo del suo incarico) Guarda qui: ce l’ho fatta in 6 minuti. Direi che valgo tanto oro quanto peso (ridendo: la mia mamma non ride MAI quando si tratta di tecnologia, a meno che non abbia chiesto ad Alexa di raccontarle una barzelletta).
Io: Vuoi provare un altro incarico?
Mamma: Certo. (Le invio un secondo incarico di prova e così la mia mamma vede la foto del mio profilo di Properly) Tam, non mi pare che questa foto mentre passeggi sulla spiaggia vada bene. “Eccomi qui sulla spiaggia: vai a pulire casa mia, per favore.”

Offending profile picture.
Foto del profilo inadatta.

Io: Hai ragione. Magari poi la cambio. Grazie per il consiglio, mamma.
Mamma: Questa volta, per prima cosa guardo l’anteprima della checklist. Anche se intanto tu ti stai divertendo sulla spiaggia. Ok, ho guardato l’anteprima. Adesso penso che comincerò il lavoro. Questa volta mi sa che sarà meglio che mi prenda un po’ più di tempo (ridendo).
Mamma: (mettendo in dubbio le mie istruzioni quando arriva a una foto relativa al bucato. Che pubblico difficile!) Presumo che ci sia uno smacchiatore per tessuti vicino alla lavatrice se vuoi che tolga le macchie.
Io: Sì, mamma.
Mamma: (usando la funzione Panoramica) Oh, e si può tornare indietro per controllare di aver fatto tutto. Bello, mi piace.
overview
Incarico terminato.

Il parere della mamma

Io: Grazie davvero, mamma. Qual è il tuo parere per chi è preoccupato all’idea di usare l’app di Properly?
Mamma: Una volta cominciato, si capisce tutto. In realtà, penso che il fatto di sapere di aver fatto quanto richiesto e necessario per l’incarico, aiuti a essere più tranquilli. Si può andar via sentendo di aver fatto un buon lavoro, senza doverci ripensare dopo.
Fa risparmiare tempo e fatica a tutti, senza dover cercare di indovinare cosa deve essere fatto e come. Penso che il cliente in generale dovrebbe essere più soddisfatto del lavoro, sopratutto quando riceve le foto a incarico finito. È molto tranquillizzante, perché sai che il lavoro è stato fatto come desideri e, da parte sua, l’addetto alle pulizie sa di star facendo le cose esattamente nel modo che vuoi. È utilissimo. Così tutti sono contenti e soddisfatti (alla mia mamma piace quando tutti sono contenti e soddisfatti). 🙂

La mamma dice di guardare i video Come si fa

Dopo che la mia mamma ha provato l’app, le ho mostrato i nostri video veloci Come si fa per gli addetti all’accoglienza. Come la mia mamma ha dimostrato, l’app è intuitiva e semplice da usare, ma noi (con lei) consigliamo vivamente a tutti gli addetti all’accoglienza di guardare questi video veloci prima di accettare il primo incarico.
Mamma: Oh, sono veramente utili. Hai fatto tu questi video?
Io: Non li ho girati io, ma mi sono occupata del contenuto.
Mamma: Certo. Sono ottimi.
Ecco i link dei nostri video Come si fa “approvati dalla mamma”.
1. Accettare il tuo invito a creare un account
2. Accettare richieste di incarico
3. Cominciare un incarico / Cosa vede il tuo cliente quando lavori


P.S.: Ho mandato alla mia mamma un SMS chiedendole di inviarmi una sua foto e lei ha risposto “Ci provo.” È simpatica, vero?![:fr]NOTE à l’attention de nos utilisateurs d’Android : même si ma Maman a effectué le test sur son iPhone, l’exploitabilité est la même à pratiquement 100% sur Android. Lorsque nous aurons trouvé une Maman avec un téléphone Android, nous lui ferons faire le test pour vous. 😉
Il n’est pas rare pour nous d’entendre l’inquiétude d’un client au sujet de l’apprentissage de l’utilisation de l’appli par son prestataire de services.  Nous le comprenons. Nos prestataires de services sont essentiels à nos opérations et personne ne veut risquer de brouiller les cartes.
Alors, j’ai décidé d’inspirer les clients ainsi que les prestataires de services en demandant à ma Maman de tester notre appli. Permettez-moi d’être vraiment claire à propos de quelque chose. Ma Maman est une femme intelligente. C’est aussi une femme avec un profond mépris pour la technologie et est en général intimidée par le fait d’apprendre à utiliser une application. Alors je savais que, si ma Maman pouvait surmonter sa résistance envers une appli, n’importe qui le pourrait.

My brave Mom, happily clueless that she was about to be asked to test our app.
Ma courageuse Maman, joyeusement inconsciente de l’imminente invitation à tester notre appli.

Voici le déroulement :

Moi : Maman, établissons le contexte. À quel point aimes-tu la technologie ?
Maman : Je la déteste. Je ne l’aime pas.
Moi : (Après une journée particulièrement frustrante avec son téléphone.) À quel point aimes-tu ton iPhone aujourd’hui ?
Maman : Eh bien je n’en suis même pas contente aujourd’hui. (En général, elle le tolère car elle s’en sert pour recevoir des photos et vidéos mignonnes de ma nièce et de mon neveu.)
Moi : Si à ce moment précis nous étions au bord de l’eau, jetterais-tu ton téléphone dans l’océan ?
Maman : Je dirais que non car il faudrait que je le remplace. Autrement, oui. Ces questions sont faciles pour le moment. Quelle est la suivante ?
Moi : Que penses-tu de l’idée de tester notre appli aujourd’hui ?
Maman : Je suis partante. Je ne sais pas. Tu sais à quel point je déteste les ordinateurs. Pourquoi tu me fais faire ça alors que je suis si fatiguée ?
Moi : Parce que je sais que tu peux le faire.
Et ça a démarré. J’ai envoyé une invitation à ma Maman pour qu’elle utilise Properly. Après avoir surmonté la réinitialisation de son identifiant Apple, ELLE ÉTAIT PRÊTE ! (Je devrais vraiment poster son identifiant Apple ici pour que nous puissions tous l’aider collectivement à s’en rappeler…)
Ensuite, j’ai envoyé une prestation test à ma Maman. Ma Maman l’a acceptée de façon intuitive et s’est lancée dans la lecture et le cochage de tâches – sans intervention de ma part !
Maman : (Cochant les tâches.) Oh, c’est facile. Coché. Ok. Je peux faire ça. Coché. Coché. Coché. Coché. (Lisant les instructions.) Arroser les plantes – Je peux faire ça. Coché. Je parcours ça rapidement. Ah, houlà. Nettoyer les vitres – Je déteste nettoyer les vitres. Très bien, je le ferai. Coché.
Moi : Regarde, Maman. Veux-tu utiliser l’appli pour signaler un problème ?
Maman : Bien sûr, voyons voir. (Trouve l’icône Signaler un Problème, suit les indications et envoie un rapport de problème.)

Proof that she is my Mother - or that I am her daughter. An almost empty coffee cup is a serious problem.
Preuve qu’elle est ma Mère – ou que je suis sa fille. Une tasse de café presque vide est un grave problème.

Maman : Rapport de problème envoyé. Ok, j’ai fait ça. (Continue à cocher les tâches.) C’est une vérification.
Maman : Vérification relative aux cheveux. Oui, bonne idée.
image2
Maman : (Invitée à prendre une photo de vérification dans l’appli) Oh, oui. OK. Prendre une photo. Oui, pour qu’ils puissent voir le formidable résultat.
Maman : OK, j’ai fini. J’ai fait du bon travail ?
Moi : Tu t’en es bien sortie. Comment c’était ?
Maman : Oui, c’était incroyable. Même moi, je pouvais comprendre, ce qui est assez étonnant car je déteste découvrir les applis. Donc ça signifie qu’elle est assez facile à utiliser. C’était bien. (Elle sourit même.) Si je peux la comprendre, n’importe qui le peut.
Maman : (Vérifiant le résumé de sa prestation.) Regarde – Je l’ai fait en 6 minutes. Je dirais que je vaux mon pesant d’or. (Riant – ma Mère ne rie JAMAIS en utilisant la technologie, à moins d’avoir demandé à Alexa de lui raconter une blague.)
Moi : Tu veux essayer une autre prestation ?
Maman : Bien sûr. (J’envoie une seconde prestation test et ma Maman voit ma photo de profil Properly.) Tam, je ne suis pas sûre qu’une photo de toi te baladant sur la plage soit une bonne idée. “Me voici sur la plage – veuillez aller nettoyer ma maison.”

Offending profile picture.
Photo de profil offensante.

Moi : C’est une bonne remarque. Je la changerai peut-être. Merci pour le conseil, Maman.
Maman : Cette fois-ci, je vais d’abord visualiser la liste de tâches. Je ne sais pas si je veux faire ça pendant que tu te balades sur la plage. OK, je l’ai visualisée. Je pense que je vais commencer la prestation maintenant. Je suppose que je ferais mieux de prendre un peu plus de temps cette fois-ci. (Riant)
Maman : (Mettant en cause mes instructions après avoir atteint une diapo relative à la lessive. Auditoire difficile !) Je présume que le Simple Green ou OxyClean se trouve à côté du lave-linge si tu veux que je traite les taches.
Moi : Oui, Maman.
Maman : (Utilisant la fonction Vue d’ensemble.) Oh, et tu peux revenir en arrière et vérifier pour t’assurer que tout a été fait. Oh, j’aime ça.
overview
Prestation terminée.

Conseil de ma Maman

Moi : Merci beaucoup, Maman. Quel conseil donnerais-tu à quelqu’un qui pourrait être nerveux à l’idée d’utiliser l’appli Properly ?
Maman : Une fois que vous avez commencé, ça se passe vraiment d’explication. En fait, je pense que ça vous apporterait la tranquillité d’esprit, sachant que vous avez fait ce qui était nécessaire et voulu pour la prestation. Vous pouvez vous en aller en étant fiers de la prestation que vous avez effectuée au lieu de la remettre en question.
Cela devrait éviter à tout le monde de perdre du temps et de l’énergie et de devoir deviner ce qui doit être fait. Je pense que la satisfaction liée à la prestation devrait être grande pour le client – en particulier, lorsqu’il obtient ces photos-là, une fois que la prestation est terminée. L’esprit est tranquille, vous savez que c’est fait à votre manière et l’H/F de ménage sait qu’il ou elle fait exactement ce que vous voulez. Cela a beaucoup de sens. Puis tout le monde est satisfait de tout le monde. (Ma Maman aime quand tout le monde est satisfait de tout le monde.) 🙂

Ma Maman invite à regarder les vidéos de démonstration

Après avoir fait tester l’appli à ma Maman, je lui ai montré nos courtes vidéos de démonstration pour les Prestataires de Services. Comme l’a démontré ma Maman, l’appli est intuitive et facile d’utilisation, mais nous (et elle) recommandons fortement à chaque prestataire de services de regarder ces courtes vidéos avant d’accepter sa première prestation.
Maman : Oh, elles sont vraiment bien. Tu as réalisé ces vidéos ?
Moi : Je n’ai pas réalisé les vidéos, mais j’ai créé le contenu.
Maman : Bien sûr que tu l’as créé. Elles sont formidables.
Voici les liens de nos vidéos de démonstration approuvées par Maman.
1. Acceptez votre invitation à créer un compte
2. Acceptez des demandes de prestations
3. Commencer une prestation / Ce que voit votre client lorsque vous travaillez


PS : J’ai envoyé un sms à ma Maman pour lui demander de m’envoyer une photo d’elle, ce à quoi elle a répondu, “Je vais essayer.” N’est-ce pas mignon ?![:es]NOTA para nuestros usuarios de Android: Aunque mi mamá la probó en su iPhone, la facilidad de uso es casi 100% igual en Android. Cuando encontremos una mamá con un teléfono Android, haremos que la pruebe para ustedes. 😉
No es poco común que escuchemos a un cliente inquieto acerca de si su proveedor de servicios aprenderá a usar la aplicación. Lo entendemos. Nuestros proveedores de servicios son claves para nuestras operaciones y nadie quiere correr el riesgo de echar a perder lo que está funcionando bien.
Así que me dispuse a inspirar tanto a los clientes como a los proveedores de servicios, pidiéndole a mi mamá que probara nuestra aplicación. Permítanme ser muy claro respecto a un punto.  Mi mamá es una mujer inteligente. También es una mujer con un profundo desdén por la tecnología y generalmente la intimida aprender a usar una aplicación. Por eso supe que si mi mamá podía superar su resistencia a una aplicación, cualquiera podría.

My brave Mom, happily clueless that she was about to be asked to test our app.
Mi valiente madre, felizmente ignorante de que estaba a punto de pedirle que probara nuestra aplicación.

Así es como resultó:

Yo: Mamá, vamos a ponerte en contexto. ¿Qué tanto te gusta la tecnología?
Mamá: La odio. No me gusta.
Yo: (Después de un día especialmente frustrante con su teléfono). ¿Qué tanto te gusta tu iPhone hoy?
Mamá: Bueno, hoy tampoco estoy contenta con eso. (Generalmente lo tolera porque es como ella recibe lindas fotos y videos de mi sobrina y sobrino).
Yo: Si ahora estuviéramos frente al mar, ¿lo lanzarías al agua?
Mamá: Diría que no solamente porque entonces tendría que reemplazarlo. De lo contrario, sí. Estas son preguntas fáciles hasta ahora. ¿Qué sigue?
Yo: ¿Qué piensas de probar nuestra aplicación hoy?
Mamá: Lo haré. No sé. Tú sabes cuanto me disgustan las computadoras. ¿Por qué me obligas a hacer esto cuando estoy tan cansada?
Yo: Porque sé que puedes hacerlo.
Y así comenzó. Le envié a mi mamá una invitación a usar Properly. Una vez que superamos el restablecimiento de si ID de Apple , ¡HABÍA ENTRADO! (en realidad debería publicar su ID de Apple aquí para que colectivamente la ayudáramos a recordarlo…)
A continuación, le envié a mi mamá un trabajo de prueba. Mi mamá la aceptó por intuición y pasó a leer  y tildar las tareas,  ¡sin que yo de lo indicara!
Mamá: (Tildando las tareas.) Ah, esto es fácil. Tildado. Bien. Puedo hacerlo. Tildado. Tildado. Tildado. Tildado. (Leyendo las instrucciones.) Regar la planta, puedo hacer eso. Tildado. Estoy terminando esto de prisa. Ah, cielos. Limpiar las ventanas. Odio limpiar ventanas. Está bien, lo haré. Tildado.
Yo: Mírate, mamá. ¿Quieres usar la aplicación para reportar un problema?
Mamá: Claro, vamos a ver. (Encuentra el icono de Reportar un problema, sigue las indicaciones y envía el informe de problema.)

Proof that she is my Mother - or that I am her daughter. An almost empty coffee cup is a serious problem.
Prueba de que ella es mi madre, o de que yo soy su hija. Una taza de café casi vacía es un problema serio.

Mamá: Reporte de problema enviado. Bien, lo hice. (Continua tildando tareas.) Eso está tildado.
Mamá: Revisar si hay cabello. Sí, buena idea.
image2
Mamá: (Se le solicita que tome una foto de verificación en la aplicación) Ah, sí. BIEN. Tomar una foto. Sí, para que ellos puedan ver lo bien que se ve.
Mamá: BIEN, terminé. ¿Hice un buen trabajo?
Yo: Lo hiciste excelente, mamá. ¿Qué te pareció?
Mamá: Sí, eso es genial. Hasta para mí, La puede comprender, lo cual es bastante increíble porque odio comprender las aplicaciones. Eso significa que es muy fácil de usar. Eso estuvo bien. (incluso está sonriendo). Si yo lo pude comprender, cualquiera puede.
Mamá: (Revisando su resumen de trabajo.) Mira eso, lo hice en seis minutos. Yo diría que valgo mi peso en oro. (Riéndose, mi madre NUNCA se ríe cuando está usando tecnología, a menos que le haya dicho a Alexa que le cuente un chiste).
Yo: ¿Quieres probar con otro trabajo?
Mamá: Claro. (Le envío un segundo trabajo de prueba y mi mamá ve mi foto de perfil en Properly). Tam, no estoy segura de que esa foto tuya caminando por la playa sea una buena idea. “Aquí estoy en la playa, ve y limpia mi casa, por favor”.

Offending profile picture.
Foto de perfil ofensiva.

Yo: Ese es un buen punto. Tal vez la cambie. Gracias por el consejo, mamá.
Mamá: Esta vez primero voy a hacer una visualización previa de esta lista de tareas. No sé si quiero hacer esto mientras tú estás paseando por la playa. Está bien, ya la vi. Supongo que comenzaré el trabajo ahora. Me imagino que es mejor que esta vez me demore un poco más. (Riéndose)
Mamá: (Poniendo en duda mis instrucciones cuando llega a una foto acerca de  lavado de ropa. ¡Público difícil!). Asumo que el Simple Green o el OxyClean están al lado de la lavadora si quieres que quite esas manchas.
Yo: Sí, mamá.
Mamá: (Usando la herramienta de Resumen). Ah, se puede volver y revisar para asegurarte de haber hecho todo. Ah, eso me gusta.
overview
Trabajo terminado.

El consejo de mi mamá

Yo: Muchas gracias, mamá. ¿Cuál consejo tienes para cualquiera que pudiera estar nervioso(a) por usar la aplicación de Properly?
Mamá: Una vez que has comenzado, en realidad se autoexplica. De hecho, creo que te daría tranquilidad saber que hiciste lo que era necesario y lo que se deseaba en el trabajo.  Puedes irte sintiéndote bien por el trabajo que hiciste en lugar de cuestionándote.
Debería ahorrarle tiempo y energía a todos y tener que adivinar lo que debe hacerse. Pensaría que la satisfacción con el trabajo por parte del cliente debería ser más alta; especialmente cuando ellos reciben esas fotos del trabajo terminado. Es una tranquilidad y sabes que se está haciendo de la manera que quieres, y el operador de limpieza sabe que está haciendo exactamente lo que quieres que se haga. Esto tiene mucho sentido. Entonces todos están satisfechos con todos. (A mi mamá le gusta cuando todos están satisfechos con todos).  🙂

Mi mamá dice que miren los vídeos de cómo hacerlo

Después de que mi mamá probó la aplicación, le mostré nuestros vídeos cortos para los proveedores de servicios. Como lo demostró mi mamá, la aplicación es intuitiva y fácil de usar, pero nosotros (y ella) recomendamos altamente que todos los proveedores de servicios miren estos vídeos rápidos antes de aceptar su primer trabajo.
Mamá: Ah, esos son muy buenos. ¿Esos vídeos los hiciste tú?
Yo: No hice esos vídeos, pero creé el contenido.
Mamá: Por supuesto que lo hiciste. Son buenísimos.
Aquí están los vínculos a los vídeos de cómo hacerlo que mi mamá respaldó.
1. Aceptar tu invitación a crear una cuenta
2. Aceptar solicitudes de trabajo
3. Comenzar un trabajo / Lo que tu cliente ve cuando trabajas


Posdata: Le envié a mi mamá un mensaje de texto para pedirle que me enviara una foto de ella, a lo cual contestó: “Lo voy a intentar”. ¡Qué lindo eso![:]

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