Spot/Avoid Reasons for Bad Reviews
This best practice is designed to help hosts avoid reasons for bad reviews. Often bad reviews are created by a misunderstanding, a lack of communication, poor attention to detail, or accidentally missing some of the most common causes of complaints.
Its author, Richard Vaughton, has years of private property ownership and managing companies in the vacation rental industry across Europe and Asia.
This is a 10 minute read.
Chapter 1: Communication risks
Chapter 2: Property risks
Chapter 3: Pre-arrival checks
Chapter 4: Reducing in-stay risks
Chapter 5: Reducing post stay risks
Chapter 6. Handling guest complaints
Chapter 7. How to mitigate genuine complaints
Chapter 8. Handling poor published reviews
Chapter 9. Most common complaints
Chapter 10. Additional Resources
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Communication Risks (1)
Communication Risks (2)
Property Risks (1)
Property Risks (2)
Pre-arrival Checks (1)
Pre-arrival Checks (2)
Pre-arrival Checks (3)
Reducing In-Stay Risks
Reduce Post Stay Risks
Handling Guest Complaints (1)
Handling Guest Complaints (2)
Handling Guest Complaints (3)
How to Mitigate Genuine Complaints (1)
How to Mitigate Genuine Complaints (2)
Handling Poor Published Reviews (1)
Handling Poor Published Reviews (2)
Most Common Complaints (1)
Most Common Complaints (2)
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