Using the Properly Quality System
This Best Practice explains how to use the Properly Quality System to manage your short-term rental to get top reviews, safe time, and maintain and grow the value of your property. It focuses on how to create checklist-based Standard Operating Procedures (SOPs) that follow Best Practices in minutes.
SOPs allow you to ensure consistency, and help you and those that you work with to acquire and transfer skills quickly and effectively. It also helps you build a system of record, where you know who did what and when, to manage your property to then highest standard.
Its author, Alex Nigg, has maintained Airbnb superhost status since he became a host in 2013; he has been a host educator, and presented keynote presentations at Airbnb Open Paris and Los Angeles. Alex is also the founder of Properly, which has allowed him to meet with, and learn from, hosts around the world.
Also review the companion Best Practice for service providers, "Mastering Checklist-Based Turnovers"
This is a 10 minute read.
Chapter 0: Overview
Chapter 1: Checklists and SOPs
Chapter 2: Learning & Training
Chapter 3: Jobs & Communication
Chapter 4: Inspection & Feedback
Chapter 5: Service Provider Network
Chapter 6: How to: Create Checklists
Chapter 7: How to: Invite Service Provider
Chapter 8: How to: Start or Send Job
Chapter 9: How to: Records & Feedback & Inspection
Chapter 10:How to: Screening & Hiring
Chapter 11: More Resources
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