Cleaning & turnover

Best Practices and Protocols

This learning module will teach you best practices and protocols for staying safe when working at properties.

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Health Check

Do not go to work if you experience symptoms of COVID-19.
Symptoms of COVID-19 include, but are not limited to: cough, runny nose, body aches, sore throat, fever, fatigue, headache, loss of taste or smell, and shortness of breath.
1 - 13 STEPS

Social Distancing and Safety

Maintain 6 feet of distance from guests or team members.
When possible, use self check in to avoid direct contact with guests.
Always wear a mask while at the property, even if guests are not present. Asymptomatic people may still have and transmit the virus.
2 - 13 STEPS

Guest Amenities

Consider providing guest amenities for disinfection such as disinfectants, paper towels, tissues and hand sanitizer.
Provide guests with information about local guidelines related to COVID-19 and emergency information.
3 - 13 STEPS

Buffer Times

Buffer time of 24 hours between guests is being recommended by some. This allows time for virus particulates to settle.
When cleaning the property, wear correct PPE and follow disinfection protocols as well as your usual cleaning procedure.
4 - 13 STEPS

Job Safety: PPE

Wear disposable sanitary gloves.
Wear a face mask.
Wear additional eye protection, booties and other PPE as required by the products you are using and the tasks you are doing.
5 - 13 STEPS

Job Safety: Entering the Property

Disinfect door handle, keypad and/or keys before entry.
6 - 13 STEPS

Job Safety: Washing Hands

Wet hands with water. Apply enough soap to cover all hand surfaces
Rub palms, in between fingers, tips of fingers, front and back of hands and thumbs.
Wash for a minimum of 20 seconds. Rinse hands.
7 - 13 STEPS

Job Safety: Wash Hands

Use towel to turn off faucet and dry with single use towel
If hands are not dirty, an alcohol-based hand sanitizer that contains 60%-95% alcohol may be used
Do not touch face
8 - 13 STEPS

Job Safety: Ventilation

Open windows and turn on fans for ventilation
9 - 13 STEPS

Job Safety: Exiting the Property

Disinfect door handle, locks and edges of front door as you exit the property.
10 - 13 STEPS

Job Safety: Exiting the Property

Disinfect keypads, alarm pads and keys.
11 - 13 STEPS

Trash Removal

Wear gloves and mask while handling trash.
Refrain from compressing trash bags to avoid cuts from sharp contents.
Disinfect inside and outside of trash and recycle bins.
12 - 13 STEPS

Job Safety: Exiting the Property

Remove PPE and use safe disposal methods.
13 - 13 STEPS
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