About Guesthop
Guesthop grew from 50 to nearly 100 listings across the San Francisco Bay Area while coordinating contracted cleaners and maintaining consistent standards.
The challenge
Growth made verbal instructions and scattered records harder to manage
Emily, the property manager at Guesthop, faced significant challenges coordinating with contracted cleaners. Verbal instructions created ambiguity, with cleaners frequently calling to clarify expectations. Documentation was scattered across phone notes, handwritten records, and scanned images, creating inefficiencies and errors as the company expanded from 50 to nearly 100 listings across the San Francisco Bay Area.
Without a centralized system, Guesthop struggled to verify cleaning quality. The company relied on manual entry into Google Calendar and had no reliable method to track hours or confirm work completion. When damages or low supplies were reported, consolidating the information proved nearly impossible.
The solution
Visual instructions, completion proof, and automated scheduling in one workflow
Photo-based checklists provided clear visual guidance to cleaners. Automatic channel integration populated checklists with Airbnb listing photos, giving each cleaner a shared visual standard for the property.
Post-cleaning verification photos served as visual proof of completed work. This eliminated discrepancies and allowed Emily to confirm quality without physically inspecting every property.
Moving from Google Calendar to Properly automated booking uploads, enabled real-time damage alerts, simplified reporting, and reduced human error in scheduling. Emily reported that the change saved a couple of hours every day.
The impact
A simpler operating system supported a portfolio that nearly doubled
The partnership enabled Guesthop to scale from 50 to nearly 100 listings while maintaining its cleaning standards across the San Francisco Bay Area.
Clear instructions reduced the back-and-forth with cleaners, verification photos made completed work visible, and automated scheduling gave the team one place to coordinate turnovers and reports.