Turno automates your cleaning calendar. Properly verifies the clean actually happened — and happened right.
The Overview
Turno (formerly TurnoverBnB) is built around one core promise: get a cleaner scheduled automatically whenever a guest checks out. That is genuinely useful. But scheduling a clean is only half the job. Properly takes you through to the other side — verifying the clean was done right.
A full-stack STR operations platform combining automated scheduling, photo checklists, a vetted cleaner marketplace, and a remote inspection team that reviews every turnover. Properly closes the loop between "cleaning scheduled" and "property confirmed guest-ready." Properly is AI-native: Actionable Intelligence onboarding, standalone Real-Time Inspection, and managed cohosting through Cohost Pro or Guest Support Plus are distinct offers alongside the self-service Platform.
A cleaning coordination platform focused on auto-scheduling, cleaner matching, and payment automation. Turno excels at reducing manual calendar management, but offers no independent verification of cleaning quality and charges transaction fees per clean.
Turno host payment fees are 8% by card or 5% by US ACH for marketplace cleaners, and 3.9% by card or 1.5% by US ACH for invited cleaners. The minimum fee is $1.50 USD. These are payment fees, not inspection charges.
Properly and Turno are available internationally; local cleaner coverage and payment options vary. Properly provides 24/7 live support in every language.
Turno has no independent quality verification. If a cleaner submits photos but missed the master bathroom, Turno will not catch it. Properly's inspection team will.
Turno's cleaner verification process is cumbersome — requiring detailed ID documentation that makes onboarding slow, especially for smaller or informal cleaning teams.
Feature Comparison
| Feature | Properly | Turno |
|---|---|---|
| Quality Verification | ||
| Remote Inspections | Dedicated team reviews photos and gives pass/fail with feedback Properly | No independent inspection service available |
| Photo checklists | Cleaners submit per-task photos; inspectors verify via web app | Photo checklists for cleaner accountability |
| Error reduction | 70% reduction in cleaning errors with inspection layer | Checklists help but no third-party verification |
| Scheduling & Automation | ||
| Auto-scheduling from bookings | Syncs with Airbnb, VRBO, major PMS platforms | Core strength — syncs with 20+ booking platforms Turno |
| Cleaner notifications | Push notifications when jobs are assigned | Instant mobile push notifications for new projects |
| Flexible turnover windows | Schedule adjusts dynamically with booking changes | Flexible 1-7 day turnover windows |
| Cleaner Network & Payments | ||
| Cleaner marketplace | Vetted cleaner network; find and hire cleaners through Properly Properly | International cleaner marketplace; check local availability |
| Auto payments to cleaners | Automated payment processing | Available in 26 currencies Turno |
| Transaction fees | No per-clean transaction fees Properly | Turno host payment fees are 8% by card or 5% by US ACH for marketplace cleaners, and 3.9% by card or 1.5% by US ACH for invited cleaners. The minimum fee is $1.50 USD. These are payment fees, not inspection charges. |
| Geographic availability | Available globally | Worldwide availability |
| Inspection & Pricing | ||
| Inspection pricing | $5/inspection — flat, transparent Properly | No inspection service |
| Base subscription | Platform from $12.99/property/month, less at volume; 30-day free trial. Inspections priced separately. | Free for one property or exclusively marketplace cleaners. For 2+ properties with invited cleaners: $10/property/month or $96/property/year. Payment fees are separate. |
| Support | ||
| Customer support hours | 24/7 live support, all languages Properly | 24/7 live chat, but limited to 6 languages |
| Platform Scope | ||
| Managed remote operations | Properly provides a managed remote operating layer Properly | Software only |
| Maintenance tracking | Issue reporting and maintenance management | Basic problem reporting |
| In-app messaging | Host-cleaner communication | In-app chat for host and cleaner teams |
| Saves time per inspection | 1+ hour saved per turnover vs. in-person checks Properly | No inspection service; hosts must verify manually |
From a SaaS Platform customer
“Properly's checklists alleviate all the headaches during the cleanings because the cleaners know my standards.”
Nearly 100 listings were managed by Guesthop across the San Francisco Bay Area after growth from 50, with a couple of hours saved every day.
This case study preserves the figures, workflow details, and customer quotation published by Properly on November 21, 2017. The original blog article remains available as the source.
The Real Cost
Turno host payment fees are 8% by card or 5% by US ACH for marketplace cleaners, and 3.9% by card or 1.5% by US ACH for invited cleaners. The minimum fee is $1.50 USD. These are payment fees, not inspection charges.
Properly
$5
per inspection — flat
No per-clean transaction fees. No surprise charges. At 15,000+ inspections per month across the platform, Properly's pricing is designed to scale with your portfolio without punishing you for being busy.
Turno
8%
host fee on marketplace card payments
For marketplace card payments, $100 per clean and 10–12 cleans a month means $80–$96 in host payment fees. Marketplace-only use has no subscription fee; other subscription conditions differ. Properly has no per-clean transaction fee; optional inspections cost $5 each.
"I switched and now pay $5/month for the same software." — Verified Capterra review
Where Properly Wins
Properly's remote inspection team reviews every clean and issues a pass or fail with specific photo feedback. Turno has no equivalent — it is scheduling software only. With Properly, your property is truly verified, not just cleaned.
Properly and Turno are available internationally; local cleaner coverage and payment options vary. Properly provides 24/7 live support in every language.
For marketplace card payments, $100 per clean and 10–12 cleans a month means $80–$96 in host payment fees. Marketplace-only use has no subscription fee; other subscription conditions differ. Properly has no per-clean transaction fee; optional inspections cost $5 each.
The combination of photo checklists and a dedicated inspection team creates accountability that scheduling software cannot replicate. Properly hosts see measurable drops in guest complaints from missed items.
Remote inspections mean you do not need to physically visit the property to verify cleaning quality. Properly does it for you, remotely — saving over an hour per turnover.
Beyond software, Properly offers Cohost Pro as a managed remote operating layer for property managers, working with their systems and local vendors. Turno is software only — no managed service offering.
Actionable Intelligence turns a property walkthrough video into property records and operating workflows as a separate onboarding offer. Read-only connectors let your team access Properly from Claude and ChatGPT. For Real-Time Inspection, AI flags potential issues and an expert reviewer verifies every flag.
Turno tells you a cleaner is done. Properly tells you the job was done right.
Third-party verification — the gap that scheduling software cannot close.
Who Should Use What
Choose Properly if you...
Turno may suit you if you...
Properly gives you the full picture — from clean scheduled to clean confirmed.
