Never Miss a
Guest Message Again
Real hospitality professionals answer your guests 24/7 with a 2-minute response SLA — backed by an AI-built, human-reviewed knowledge base for every listing. Professional answers, even at 3AM.
2 min
Response SLA
80%
Under 2 minutes
100%
Under 5 minutes
24/7
Every day, all year
The difference
What 3AM Guest Messages Look Like — With and Without Properly
- Phone buzzes at 3AM — guest locked out
- Missed message turns into a 1-star review
- Can't travel without laptop and constant checking
- Guests wait hours for a response in your timezone
- A real agent resolves the lockout in under 2 minutes — handled while you rest
- Every message answered professionally, every time
- Travel freely — your guests always get a fast response
- Multi-language support — guests worldwide, served in their own language
What's Included
Real People, Powered by AI.
Experienced hospitality agents handle every guest message — drawing on an AI-built, human-reviewed record of 1,000+ operating details for each listing to answer fast and accurately.
Human Post-Booking Support
From the moment a booking is confirmed through checkout, our hospitality team handles every guest message with a 2-minute response SLA — informed by AI knowledge of the property.
Optional Pre-Booking Support
Add pre-booking guest communication with a 1-hour response SLA. Perfect for hosts who want inquiry handling and request-to-book management.
Multi-Language Coverage
AI enables our team to communicate fluently with guests in their preferred language — no awkward translations or delayed responses.
Review Response Management
We respond to guest reviews promptly and professionally, protecting your listing reputation and encouraging future bookings.
Dispute Resolution & Claims
When issues arise, our team collects evidence, files claims, and resolves disputes — so you don't have to spend hours on the phone with platforms.
A Real Person, Every Time
Every conversation is handled by a real person. For complex or sensitive situations, senior agents who know your property and preferences step in.
Included with PM CoHosting from $99/property/month
100% human 24/7 guest support comes standard with CoHosting. Individual owners can choose the 10% revenue-share service.
Rest Easy. Your Guests Are in Good Hands.
Real hospitality pros answer every message in under 2 minutes — backed by AI, available 24/7, even the 3AM ones.