Never Miss a
Guest Message Again
Real hospitality professionals answer your guests 24/7 with a 3–5 minute target and 95% of responses under five minutes — backed by an AI-built, human-reviewed knowledge base for every listing.
3–5 min
Response target
95%
Under 5 minutes
24/7
Coverage
$149
Per listing / month
The difference
What 3AM Guest Messages Look Like — With and Without Properly
- Phone buzzes at 3AM — guest locked out
- Missed message turns into a 1-star review
- Can't travel without laptop and constant checking
- Guests wait hours for a response in your timezone
- A real agent handles the lockout while you rest, targeting a reply in 3–5 minutes
- Every message answered professionally, every time
- Travel freely — your guests always get a fast response
- Multi-language support — guests worldwide, served in their own language
What's Included
Real People, Powered by AI.
Experienced hospitality agents handle every guest message — drawing on an AI-built, human-reviewed record of 1,000+ operating details for each listing to answer fast and accurately.
Human Post-Booking Support
From confirmation through checkout, our hospitality team handles guest messages with a 3–5 minute target and 95% under five minutes — informed by AI knowledge of the property.
Property-Specific Knowledge
Walkthrough videos become a human-reviewed information base so the team can answer property-specific questions accurately.
Multi-Language Coverage
AI enables our team to communicate fluently with guests in their preferred language — no awkward translations or delayed responses.
Owner App & Properly Platform
Track operations in the owner app and use the Properly Platform to keep property information organized.
Dispute Resolution & Claims
Claims Management is optional for Guest Support Plus at $19/month, covering evidence collection, filing, and follow-through.
A Real Person, Every Time
Every conversation is handled by a real person. For complex or sensitive situations, senior agents who know your property and preferences step in.
Choose the guest-support offer built for you.
Guest Support Plus is $149/listing/month for owners and small hosts. Cohost Pro starts at $119/active property/month for professional managers.
Guest Support Plus
$149 /listing/month
For owners and small hosts: 24/7 guest communication, up to three turnovers, and remote photo inspection.
One-time onboarding: $249
Cohost Pro
from $119 /active property/month
For professional managers: managed operating services, software, and AI across the portfolio.
Portfolio setup: $499 · Per-property setup: $59
Rest Easy. Your Guests Are in Good Hands.
Real hospitality pros target a 3–5 minute response, with 95% under five minutes — backed by AI and available 24/7.